Customer Care Department
After you have contacted our Sales Manager and discussed your project requirements, project deadlines and the payment method, you get in touch with our Customer Care manager who will be protecting your interests during the project development stage. Dealing with people working on your project only via Internet or phone and without any informal connections may seem too official or formal to you. In order to make our collaboration more easy-going you can find the services of our Customer Care manager advantageous for yourself.
Anya Bannova
Customer Care Chief Manager
Anya was the youngest employee of the company. When the company was only emerging on the offshore development market, she was just a 20 year-old girl. She is a brave, bright girl with excellent English and communication skills. On her first days of working for the company, she did not hesitate to become an "advocate" for the company’s clients protecting their interests and eliminating their uneasiness of conducting business with "those strange Russian developers", chatting with people far older than her about everything people tend to talk with partners from a strange land. When the number of Key-Soft Ltd. clients reached a mark when it became absolutely impossible to communicate with all of them personally, the company hired some other Customer Care Managers. Thus, Anya's experience, energy, knowledge, charm, easy-going character and hard work made her into the Customer Care Team Leader.
Hobby: Foreign Languages
Education
- 2000-2005
- Novosibirsk State University, Foreign Languages department. Specialist degree.
Working experience
- 2003-2004
- Offshore Software Development Company "Key-Soft Ltd". Position: Translator
- 2004-2006
- Offshore Software Development Company "Key-Soft Ltd". Position: Customer Care Manager
- 2006-present
- Offshore Software Development Company "Sibers" (former "Key-Soft Ltd"). Position: Customer Care Team Leader
