To understand why healthcare companies like to manage every process internally, including IT services, it’s helpful to remember that this industry is solely concerned with human lives. This fact imposes a huge responsibility on healthcare workers, and requires them to have deep, highly specialized knowledge. Even in the face of obvious offshore outsourcing advantages — high cost-savings, developmental flexibility, and remote team scalability — concern over the outsourcing provider's potential lack of specific eHealth and mHealth knowledge can sometimes be a dealbreaker. However, many of today’s IT outsourcing providers possess the expertise needed to meet the healthcare industry’s unique challenges. To find out why, let’s explore the “outsourcer’s hierarchy of skills”.
By working with different industries, IT outsourcers acquire strong general programming skills. These skills provide the basis for any collaboration, since the best applications have much in common, regardless of the specific industry:
Basic programming skills represent the hierarchy’s first stage, while the second stage is represented by specific eHealth development skills, which an experienced outsourcer has most likely acquired thanks to eHealth’s growing popularity and rapid expansion. With these two stages complete, the IT provider can be considered a professional in core industry-specific standards. Specifically, he/she understands HIPAA data security standards and Good Clinical Practice (GCP, the international quality standard that protects human rights during clinical trials) compliance, and has also learned how to solve the healthcare industry’s main challenges after working with his/her first few clients. Also, the provider can speak a healthcare client’s language while developing solutions that will increase the client’s business value and improve their clinical decisions and patient care quality.
Modern healthcare services’ three essential attributes are well-ensured by information technology. Coincidentally, all three attributes begin with the letter A. The first “A” stands for the accuracy of health-related data, which supports clinical decision-making. The second “A” is for access to all clinical case-relevant information, and the third stands for automation of data processing. These three As are present in every single eHealth solution and serve clinical, business and patient needs, often simultaneously.
Through business process automation, eHealth solutions bring value to healthcare providers as enterprises. Automated solutions reduce administrative burden, service costs, and patient wait-times, and simplify the evaluation of care process quality and efficiency. Hospital management systems help regulate and coordinate work; e-scheduling, booking and e-billing systems help engage new patients and keep them involved; and Electronic Medical Record (EMR) systems, the core healthcare electronic solution, reduce paperwork and confirm medical records’ legibility and integrity, while also allowing multiple users to review a record simultaneously.
Of course, a number of prerequisites must be met in order to alleviate personal medical data privacy concerns:
Accurate health-related data and fast data access at the point-of-care are crucial to sound diagnostic and treatment decisions. To ensure these two things, a medical practice’s eHealth software should include:
The most crucial benefit for patients is 24/7 access to healthcare services and personal health-related data through web or mobile applications. eHealth and mHealth solutions provide online appointment booking and personal medical records access that:
Thanks to today’s technology, every business, clinical, and patient need is met, and all relevant healthcare data is processed accurately and stored safely and comprehensively for 24/7 retrieval!
Sibers has worked with the healthcare industry since 2002. We’re very proud of our long-time association, since we feel that we contribute to saving people’s lives — and that’s very inspiring!
To date, Sibers’ largest project involved the creation of a single platform that can organically combine electronic clinical data capture with clinical trial management systems. Sibers designed sophisticated software that met the Department of Health and Human Services’ (DHHS) stringent demands, allowing our client’s consulting group to focus on patient record data collection design and GCP compliance.
In total, Sibers has developed 50+ eHealth and mHealth solutions for large, multinational healthcare organizations and small healthcare startups. Most of our clients hail from North America, Australia and Scandinavia, and we’re well-acquainted with the healthcare industry standards in these regions. But we’re always looking to expand our horizons! Learn more about our eHealth solutions by visiting the Case Studies section or contacting one of our consultants.
This project, initiated by an American sleep physician, is designed for people who have insomnia. The app offers a solution based on cognitive behavioral therapy. BedTyme uses evidence-based techniques to help users sleep better.Case study in details
This project, which has won multiple awards and scholarships, was launched in the Netherlands by two brothers, who are the two biggest 3D technology enthusiasts we’ve ever met. As with almost every game engine, their offering, Logos3D, began as an internal project intended to help the brothers create their own games. Later it grew into a comprehensive proprietary middleware for creating lush, natural 3D virtual environments ideal for games, interactive simulators, and research tools. Indeed, Logos3D’s application field is very diverse.Case study in details
Paramedics gained reliable Intranet access from their mobile devices, and patients received a branded, easy-to-use, time-saving application for their health management. The end-result for the client was increased customer loyalty, higher employee satisfaction, and financial security for the business’s non-emergency transportation branch.Case study in details
Our customer is a service and IT consultant for institutions and organizations conducting clinical trials and biomedical studies across America. Sibers was asked to develop a platform that combined the functionalities of medical data capture, biological samples, associated data storage and retrieval, and clinical trial management.Case study in details
Self-diagnosis is incredibly helpful in emergency situations — for example, when calling 911, exchanging information efficiently when time is of the essence often means the difference between life and death.
Sibers was tasked by an experienced family doctor and medical entrepreneur to create an online version of a symptom-based, self-diagnostic tool of his creation.Case study in details
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